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An official website of the Texas state government

If you or someone you know is in need of assistance, please visit our Help for Texans Page.

Help for Texans

Street: 221 East 11th Street, Austin, TX 78701
Mail: PO Box 13941, Austin, TX 78711-3941
Phone: 512-475-3957
Toll Free: 800-298-4013
Fax: 512-472-7500
Email: loan.servicing@tdhca.texas.gov

 

Contact Us

PLEASE NOTE: Loan Servicing can only assist with inquiries related to existing loans with the Agency (TDHCA).

Inquiries related to manufactured housing units (MHUs) and MHU lien matters related to lenders other than TDHCA should be directed to the Agency’s Manufactured Housing division – www.tdhca.texas.gov/contact-manufactured-housing-division

Please refer to Help for Texans for general inquires related to available assistance and resources; or, Programs and Services for program information and available program funding for single family and multifamily development.

Hours: 8:00am -5:00pm

Staff MemberSpecializationContact

Stephanie D’Couto

Manager

  • Overall Operations
512-475-3957

Gracie Garcia*

Team Lead

  • Overall Operations
512-475-1225

Melissa Whitehead*

Senior Coordinator

  • Escrow Account/Refund Checks
  • Credit Reporting
  • Year-End Statements and IRS Forms
  • Multifamily Loan Servicing
512-475-3349

Thaïs Datashvili

Loan Servicing Coordinator

  • Single Family Property Tax and Insurance Payments
  • Multifamily Property Tax and Insurance Tracking

  • Single Family and Multifamily Insurance Claims
512-475-3551

Barry Anderson

Loan Servicing Coordinator

  • Bootstrap Loan Program
  • HOME Single Family Development Program

  • Neighborhood Stabilization Program Permanent Financing
  • Single Family Contract for Deed
  • Single Family Home Improvement Loan Program
512-475-3879

Thomas Tabenyang

Loan Servicing Coordinator

  • Bond Down Payment Assistance
  • Homebuyer Assistance Program
  • HOME and Housing Trust Fund Homeowner Rehabilitation Program
  • HOME Contract for Deed Program
512-475-2119

Sandra Molina*

Accounts Collection Specialist

  • Delinquency/Workout Assistance:

    Single Family, Multifamily, Compliance Fees

  • Loss Mitigation
  • Foreclosure Prevention
512-475-0219

*Se Habla Español

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